Frequently Asked Questions
Everything you need to know about shopping for premium kitchenware and home essentials at Potters Cookshop.
What are your standard shipping rates and delivery times?
We offer standard delivery within 3-5 working days starting at £4.95, with free shipping on all orders over £50. Express next-day delivery options are also available at checkout for urgent culinary needs.
What is your return policy for kitchenware and appliances?
We offer a 30-day return policy for unused items in their original packaging. For hygiene reasons, certain items like food products or used cookware cannot be returned unless they are faulty.
Do you offer a warranty on high-end cookware and electricals?
Yes, all our premium brands come with a standard manufacturer's warranty. Many of our cast iron and stainless steel ranges also feature extended or lifetime guarantees against manufacturing defects.
Are your products suitable for induction hobs?
Many of our products are induction-compatible. Please check the 'Specifications' section on individual product pages, where we clearly list compatibility for induction, gas, electric, and ceramic stovetops.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal, Apple Pay, and Google Pay.