Returns & Exchanges

At Potters Cookshop, we want you to be completely satisfied with your kitchenware; if you are not happy with your purchase, you can return unused items in their original packaging within 30 days.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email with your order number and reason for return to receive a Return Authorization code.

• 2.
  Package Securely

  Carefully pack the items in their original boxes, ensuring all fragile cookware and glass items are well-protected to prevent damage during transit.

• 3.
  Ship to Potters Cookshop

  Affix the provided return label or address the package to our main storefront and drop it off at your preferred local courier or post office.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund back to the original payment method within 5 to 7 business days.